Our Patient Services Practice


Patient support services programs have become more complex as the patient has become a central figure across the healthcare spectrum and as more organizations become more focused on specialty products.
With recent high-profile investigations, life sciences organizations are analyzing current patient support services programs for additional compliance considerations. Helio assists clients with integrating and
optimizing patient support services programs as part of an overall corporate strategy. Some areas where Helio has helped clients in the patient services areas include:


Change Management, Training & Communications

Data Privacy Management

Documentation Creation & Updates

Field Nurse Call Review

Patient Assistance Program (PAP) Review

Patient Support Services Monitoring Program Creation
& Execution

Patient Support Services Program Governance Model
Development & Implementation

Process/Workflow Optimization

Program Compliance Assessment & Review

Reimbursement Personnel Compliance Support

Requirement Building for Global Patient Advocacy Initiatives
& Technology Implementations

Vendor, Hub & PAP Audits